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The mobility market is changing quite drastically as we push onward. In industries, typically manufacturing and industrial, organizations rely on their on-the-road employees to conduct regularly scheduled check-ins, routine upgrades/fixes, and even answer to repair calls. These employees are readily available for whatever is to arise, no matter when the time or the occasion. Due to the nature of the job, these individuals need to be able to manage their job quickly, generate accurate and on-time invoices, and instantly communicate back to the office on the status of levels and systems upon completion of an on-site visit. Mobility always affects businesses’ ways of working, communicating, collaborating, filing, and reporting findings, while out on the job and we move forward, technology will continue to creatively upgrade each industry.
The Role Technology Plays
What is the role that technology can play in various field service industries, one might ask? Without technology hardware devices and software solutions, handling and managing field service operations are practically impossible to see through successfully. As technologies improve, so do automated processes such as routing optimization, scheduling, and inventory management. Tasks that used to rely on paper to process have now been tossed out the window, for users are moving over to paperless operations and depending solely on the IT integration of smartphones, tablets, wearables and other smart mobile devices and applications to get the job done.
Mobile devices and technology solutions offer a lot of convenience to any field service scenario. This outlet has attracted many organizations to upgrade their service offerings for their employees who are always out on the job and traveling. From saving resources to avoiding the risk of losing important documents that contain signatures, contracts, or payment information, or even altogether processing payments on mobile devices to turn around and administer receipts from either a mobile printer in physical form or sending that information along as an email or text message to interested parties. By going paperless and implementing mobile technology solutions into the field service industry, organizations are able to seriously flip their operations for the better.
- An overall improvement to operational efficiency rates on-site and on the road.
- A heightened drop in technical errors for hardware devices
- A big decrease in administrative, technical, and customer service support costs
- Additional decreases in work-related incidents and accidents
Overall, it’s been observed that field service leaders are 86% more likely to collaborate with stakeholders on a mobile initiative. Mobility solutions are the main driver of transformation in field services today, because organizations are able to obtain maximized performance levels throughout every work environment where a presence is maintained. The ability to work online through the use of diverse applications and devices allows for greater productivity rates, more satisfied customers, and a greater sense of profitability for businesses everywhere.