Estimated reading time: 1 minutes
As a channel technology provider, you can face a variety of challenges selling services to support the hardware and software solutions you offer. The first challenge is probably getting your customers to understand that service contracts are not merely extended warranties.
Unlike extended warranties, Zebra service contracts can include benefits such as:
- Software updates and upgrades
- Comprehensive coverage including accidental damage
- 24×7 technical support
- 3-day turnaround time on repairs, with the option for next business day advance replacement
- Access to repair status via a Service Dashboard
- Device diagnostics tools that solve mobile computing issues remotely
- Cloud-based visibility management options allowing for improved asset control
Service contracts go above and beyond standard manufacturer warranties — and Zebra OneCare goes above and beyond other service offerings.
When your customers’ devices are crucial to their productivity and profitability, they need much more than a manufacturer’s warranty to keep them operational. Zebra’s services portfolio gives your customers options for ensuring they have usable devices and maximum uptime.
What Makes Zebra OneCare Services Different?
Zebra OneCare Services allow customers to select features such as 24×7 tech support, same day replacement, device diagnostics, services dashboards and operational Visibility Services. Zebra OneCare Services, either individually or in combination, enable you to differentiate your solutions in the market and keep customers happy with maximum device uptime.
This e-book is Part 1 of a two-part series. It will explain how to appropriately offer service contracts to your customers, as well as provide insight into the four different OneCare service contracts and optional Visibility Services. You can use this as a guide to offering Zebra OneCare and Visibility Services that will help you increase your margins, generate additional revenue, and establish recurring business.
BlueStar can help you get started selling Zebra OneCare and Visibility Services and connect you with the right resources to make this a profitable part of your business.
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