Home Channel Trends The Future of Field Service Management

The Future of Field Service Management

by Samantha Kalany

Estimated reading time: 2 minutes

The highly predictive nature of both automation and AI principles is set to continue making it big for companies who utilize field service functionalities. These technologies are breaking the mold and turning the table for those operating in that specific delivery domain. It’s projected that nearly 40% of companies will opt in for AI to monitor any field service, on-location work that is being conducted. Looking into where we are now and beyond, mobile apps will have become almost completely responsible for handling and managing projects. The amount of ‘things’ that are connected will multiply as we march onward.

Automation promotes immediate access to inventory for field service employees, making it easy to fulfill customers’ needs. Cloud-based field service software is made to help get ahold of customer data effortlessly. From licensing history, digital customer interactions, invoices, technician scheduling, all of these features are totally made available for employees and customers alike.

Augmented Experiences at Work

There is an enormous amount a potential that comes along with augmented reality and virtual reality technologies in the field service management spectrum. From helping to oversee inventory numbers to keeping employees in check from an accountability standpoint, VR and AR can help everyone see things in a clearer perspective. Field Service

With field service mobility, the need for real-time updates is so important when it comes to delivering insights that can quickly gain the attention of both customers and employees the same. This access is critical because employees will need to secure critical client information and billing details at the time of interaction. The role of field service technicians is to ensure a positive customer experience for everyone, at all times, and with AR/VR that can be confirmed.

Everywhere you Wear

Wearables devices are utilized to gather a wide range of data, and can ultimately influence business decisions to optimize processes and future campaigns from the ground up. Field ServiceTake into consideration, that when synced up with Machine Learning and AI, enterprises are able to navigate ways to make the most out of data collection. Wearables are very popular on the consumer level, due to the convenience and anticipation brought on by the device’s hype.

Field Service techs can reap the benefits of wearables by ditching their clunky tablets, and rolling out their lightweight devices to help them schedule, travel, and complete repairs on daily shift basis. As the efficiency picks up, so will the positive feedback, as jobs become easier and easier to complete. These enterprises can take this information collected and projected on the clock can develop a new standard to reflect choices that their customers have made in the past, essentially learning from the data.

When these advanced technological updates work alongside daily functions, field service managers are able to hike up productivity rates, satisfy their client base, and watch as the surge of profitability holds strong. Field Service workers are able to perform better, smarter, and stronger as they go forward with their intelligent software on their hip.

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